Privacy Policy
What the Yugoo apps collect, why, who sees it, and how long it is kept.
Last updated: 6 September 2026
Yugoo Delivery Pvt Ltd, [REGISTERED OFFICE ADDRESS]
This document is a working draft. Sections marked […] are still being finalised, and it has not yet been reviewed by counsel. It is published so the terms are visible; it is not yet the final agreement.
1. What we collect
Everyone
| Data | Why |
|---|---|
| Name, mobile number, email | Account, and so a Driver and customer can reach each other |
| Device token (FCM) | Push notifications — booking updates, ride offers |
| App and device diagnostics | Crash reports and debugging |
Customers
| Data | Why |
|---|---|
| Pickup and drop addresses, saved addresses | Fulfilling the booking |
| Sender and Recipient names and mobile numbers | So the assigned Driver can reach the right person at each end |
| Approximate device location | Pre-filling pickup. Collected only while the app is open |
| Booking history and invoices | Your records, and statutory tax retention |
| Ratings and support tickets | Resolving complaints, service quality |
Drivers
| Data | Why |
|---|---|
| Continuous location, including in the background while on duty | Matching nearby bookings and showing customers where their delivery is |
| KYC documents — licence, RC, ID, selfie | Legal requirement, and customer safety |
| Bank details | Payouts and dues settlement |
| Wallet ledger, earnings, cancellations | Commission accounting and platform standards |
| Proof-of-delivery photos | Evidence a delivery occurred |
1.1 Background location — Drivers
This is the most sensitive thing we collect, so it is stated plainly.
While a Driver is on duty, the app records location continuously, including when the app is in the background or the screen is locked. A Driver whose location stops reporting cannot be matched to bookings.
- It is collected only while the Driver is online — never when they are off duty
- Going offline in the app stops it
- It is not used to build any profile of a Driver's movements outside working hours
1.2 Details about other people
A booking names a Sender and a Recipient, who are often not the person booking. When you enter someone else's name and number you are confirming you may share them, and that they expect to be contacted about the delivery.
- They are shown to the one Driver assigned to that booking, for the duration of the trip.
- Drivers who were offered the booking and did not take it never receive them.
- They are never used for marketing, and are kept with the booking record under the retention below.
2. What we do NOT do
- We do not sell personal data.
- We do not share your contacts.
- We do not use your data for advertising, and we do not run third-party ad networks in either app.
- We do not track customer location in the background.
3. Who we share with
| Recipient | What | Why |
|---|---|---|
| The matched Driver or customer | Name, phone, pickup/drop | To complete the delivery |
| PayU | Payment details for wallet transactions | Processing payments |
| Google Maps Platform | Location and address queries | Mapping and routing |
| Firebase (Google) | Device token, crash data | Notifications and diagnostics |
| Law enforcement | As legally required | Compliance with a valid order |
Phone numbers are shared between a customer and their Driver only for an active booking.
4. How long we keep it
| Data | Retention |
|---|---|
| Account | While active, then [N] months |
| Booking and invoice records | 8 years (Indian tax law) |
| Driver location history | [N] days |
| KYC documents | Duration of the relationship + [N] years |
| Support tickets | [N] months |
| Crash and diagnostic logs | [N] days |
5. Your rights
Under the Digital Personal Data Protection Act, 2023 you may:
- Access the personal data we hold about you
- Correct anything inaccurate
- Request erasure, subject to the statutory retention above
- Withdraw consent — note that withdrawing location consent means a Driver cannot receive bookings and a customer cannot use pickup auto-detect
- Nominate someone to exercise these rights on your behalf
Write to [PRIVACY EMAIL]. We respond within [N] days.
6. Security
Data is encrypted in transit (HTTPS). Access is restricted to staff who need it. Passwords are stored hashed, never in plain text.
No system is perfectly secure. In the event of a breach affecting personal data, we will notify affected users and the Data Protection Board as required.
7. Children
Yugoo is not for anyone under 18 and we do not knowingly collect data from children. If we learn we have, we delete it.
8. Changes
Material changes will be notified in the app before taking effect.
9. Contact
Grievance Officer: [NAME]
Email: [EMAIL]
Address: [ADDRESS]
Under the IT Rules 2021: acknowledgement within 24 hours, resolution within 15 days.